Privacy Policy (POPIA Compliant)

Introduction

This Privacy Policy explains how Matrix Cart collects, uses, and protects your personal information when you use our website www.matrixcart.co.za.

We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using this website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following personal information when you use our website or place an order:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by third-party payment providers)

  • Order history

  • IP address and browsing data

  • Any information you provide when contacting us

How We Use Your Information

Your personal information may be used to:

  • Process and fulfil orders

  • Deliver purchased products

  • Communicate order updates

  • Provide customer support

  • Improve our website and services

  • Send promotional emails (if you opt-in)

  • Prevent fraud or misuse of our services

Payment Security

All payments are processed through secure third-party payment providers.

Matrix Cart does not store full credit card or banking information on our servers.

Sharing of Information

We respect your privacy and will never sell your personal information.

Your information may only be shared with trusted third parties when necessary, including:

  • Payment processors

  • Courier and delivery companies

  • Website hosting providers

  • Legal authorities when required by law

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart

  • Understand how visitors use our website

  • Improve website functionality

You may disable cookies in your browser settings, but some parts of the website may not function properly.

Data Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

However, no method of internet transmission is completely secure.

Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to processing of your personal data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us.

Retention of Information

We retain personal information only as long as necessary to:

  • Fulfil orders

  • Meet legal obligations

  • Resolve disputes

  • Enforce our agreements

Changes to This Privacy Policy

Matrix Cart may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Email: info@matrixcart.co.za
Address: Northern Suburbs, Cape Town, Western Cape, 8001